{"xsrfToken":"d6ce8c22ec75d78845d7247ddfcbb35bbc1b9108_lout","branding":{"id":"8","key":"cs","name":"Imosphere Support","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5c50d9d4-6af9-4976-891c-65837752bd10/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0M2Q2MzQ2Ni02MWFjLTQxZDgtYTc1OC1lNDhhYjk4NDNlMmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVjNTBkOWQ0LTZhZjktNDk3Ni04OTFjLTY1ODM3NzUyYmQxMCI6WyJyZWFkIl19LCJleHAiOjE3MzUxOTkzNzQsIm5iZiI6MTczNTE5ODc3NH0.tb9-mmZjjiqTGQp86WLhx_Kv1DnomxS_70-T5pHj_IU&client=43d63466-61ac-41d8-a758-e48ab9843e2a&mode=fit","logoId":"5c50d9d4-6af9-4976-891c-65837752bd10","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Imosphere Service Desk","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Imosphere Service Desk","sharedPortalName":"Service Desk","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3e4d84","helpCenterTitleColor":"#fafafa","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"cs","projectId":11007,"serviceDeskId":8,"name":"Imosphere Support","description":"<p>Welcome! You can raise an Imosphere support ticket from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","onlyPortal":true,"reqTypes":[{"id":"110","name":"Arrange an upgrade or update","descriptionHtml":"","callToAction":"Arrange an upgrade or update","introHtml":"<p>Select this option if you'd like to update your configuration or arrange an upgrade</p>","icon":11271,"iconUrl":"https://imosphere-uk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11271","groups":[25],"key":""},{"id":"111","name":"Coding request","descriptionHtml":"<p>Please complete your request in the <a href=\"https://imosphere.com/uploads/files/jira/Imosphere Coding Request Template v3_0.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">coding request template</a> and attach at the bottom of the page</p>","callToAction":"Coding request","introHtml":"<p>Select this option to make a form coding request.</p>","icon":11230,"iconUrl":"https://imosphere-uk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11230","groups":[25],"key":""},{"id":"91","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11226,"iconUrl":"https://imosphere-uk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11226","groups":[25],"key":""},{"id":"105","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11268,"iconUrl":"https://imosphere-uk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11268","groups":[25],"key":""},{"id":"94","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"<p>Let us know your idea for a new feature or suggest improvements to the software.</p>","icon":11258,"iconUrl":"https://imosphere-uk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11258","groups":[25],"key":""},{"id":"88","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11232,"iconUrl":"https://imosphere-uk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11232","groups":[25],"key":""},{"id":"92","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11252,"iconUrl":"https://imosphere-uk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11252","groups":[],"key":""},{"id":"104","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"","icon":10733,"iconUrl":"https://imosphere-uk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10733","groups":[],"key":""}],"reqGroups":[{"id":25,"name":"General"}],"orderMapping":{"25":[105,88,94,111,110,91]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e7289b74-1c3c-3d9a-b0ce-dbcb930d6551","appLinkName":"System Confluence","appLinkUrl":"https://imosphere-uk.atlassian.net/wiki","spaceKey":"CSKB","spaceName":"Customer Support Knowledge Base","spaceUrl":"https://imosphere-uk.atlassian.net/wiki/spaces/CSKB","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":8,"kbLinkDomainURLs":["https://imosphere-uk.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0M2Q2MzQ2Ni02MWFjLTQxZDgtYTc1OC1lNDhhYjk4NDNlMmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUxOTk5NzQsIm5iZiI6MTczNTE5ODc3NH0.CgLVsJqffepT2DFi_gPQG3rpYKS23RPgpG7gzxnj1Qs","targetCollection":"upload-project-11007","endpointUrl":"https://api.media.atlassian.com","clientId":"43d63466-61ac-41d8-a758-e48ab9843e2a","tokenDurationInMins":20}},"reqCreate":{"id":94,"projectId":11007,"form":{"name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","intro":"<p>Let us know your idea for a new feature or suggest improvements to the software.</p>","instructions":"","icon":11258,"iconUrl":"https://imosphere-uk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11258","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Product","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10854","label":"Atmolytics","selected":false,"children":[]},{"value":"10858","label":"Builder","selected":false,"children":[]},{"value":"10853","label":"Care Partner","selected":false,"children":[]},{"value":"10856","label":"CareCalc","selected":false,"children":[]},{"value":"10857","label":"E-learning","selected":false,"children":[]},{"value":"10855","label":"Formulate","selected":false,"children":[]},{"value":"10839","label":"Jira","selected":false,"children":[]},{"value":"10859","label":"Other","selected":false,"children":[]},{"value":"10840","label":"Public website","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please do not include any information containing patient identifiable data","descriptionHtml":"<p>Please do not include any information containing patient identifiable data</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/94","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/94","calendarParams":{"firstDay":0,"date":"2024-12-26T07:39:34+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0M2Q2MzQ2Ni02MWFjLTQxZDgtYTc1OC1lNDhhYjk4NDNlMmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUxOTk5NzQsIm5iZiI6MTczNTE5ODc3NH0.CgLVsJqffepT2DFi_gPQG3rpYKS23RPgpG7gzxnj1Qs","targetCollection":"upload-project-11007","endpointUrl":"https://api.media.atlassian.com","clientId":"43d63466-61ac-41d8-a758-e48ab9843e2a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}